Something interesting happened Saturday.
Actually, a lot of interesting things
happened Saturday, including people so far round the bend that they needed a
psychiatrist, not a dentist, but that’s a story for another day.
But this is what happened:
Now, I bought – like most Indians who have
life insurance – policies from one primary source, the state-run Life
Insurance Corporation of India (LIC). I have three policies from them, all
bought together about thirteen years ago. I’m not really a believer in life
insurance, but I get a tax rebate for the investment, just FYI.
So.
On Saturday – that’s 26th July –
at just after 1230 pm (remember that time – it’s important), I was at work when
I got a phone call from a person who
identified himself as Rohan Sharma and started asking questions about my LIC
policies. He verified that I had LIC policies, and immediately asked if I was
still in touch with the agent from whom I’d bought the policies. I said I
wasn’t. (Actually, the agent was an ex-girlfriend who is now not associated
with LIC in any way and with whom I no longer interact in any fashion. We
have...a history.)
As soon as I’d said that I wasn’t in touch
with the LIC agent, the caller’s voice changed. He said he was from Future
Generali India LIC Ltd. (a private insurance company of which I hadn’t
previously ever heard until that moment). He said that my LIC policies had
earned “benefits” of over 130,000 rupees, payable on 30th December
2014 – these “benefits” (of which I had never before heard either) were
allegedly the interest on my policy premiums, which were reinvested by LIC and
FGILIC in the ratio of 30:70.
So far so good. But...?
But, this Sharma said, the money would not be paid to me since the company had received my file back with
a notification saying “please cancel his benefits” and the amount would be then
returned to LIC and my LIC agent. Horrors!
So – you understand that it was my lunch
break, so I had some time free – I asked him what I should do. I’ll pass you on
to my superior Rahul Khanna, he told me, and gave me a file number (ADN 17417) to
quote. So I waited for a few seconds and was put through to this Mr Khanna, who
for all I know might have been sitting in the same room. Right.
The first thing Rahul Khanna asked me –
again – was whether I was in touch with my LIC agent. I said I wasn’t, and
again at once I could just about hear his voice change instantly. (If I’d have
told them that I was in contact with my LIC agent, they’d have dropped the
conversation immediately.) He then went over the same ground as the earlier
guy. I asked him what I was supposed to do.
“Don’t worry,” he said, “I’ll help you.
I’ll give you some personal advice.”
Thank you so much, and what is this
personal advice?
“You could buy a fresh policy from us,” he
said, “one which matures on 30th December. So on that day when your
policy matures the sum will be returned to you along with the 130,000 rupees of
yours lying with us.”
But there was a catch. “You’ll have to do
it immediately.” Because if I waited,
the file would be “closed”. In fact I would have to buy the policy immediately, right away. Like in half an
hour.
How do I do that, I asked.
No problem, he said, all I had to do was
courier him (to an address he gave me, in Pune) some things. What things?
1. A photocopy of my PAN card (a tax card for Indian taxpayers).
2. A photocopy of my driving licence (for ID purposes)
3. Two passport sized photographs and
4. Two cheques (Ah, you were wondering when I was going to get to that):
(a) A crossed cheque for Rs 20,100/- favouring
Future Generali India LIC Ltd
(b) A
cancelled signed cheque.
All these had to be sent by 2pm – less than
an hour and a half, while I was talking to him. I told him I didn’t have a copy
of my PAN card available, just to see how he would react. No problem, he said,
you can send that later.
And after couriering these things, I was
supposed to let him know the courier consignment note number (so they could
pick up the envelope at the courier office, I assume) and I need have no
further worries.
Why not?
Because as soon as he’d got the cheques he
would provide me with a “secret log on” which I would have to use to recover my
money at the appropriate time. Sounds legit, yeah.
By now, of course, two things were already
screaming “scam” at me, apart from the fact that I’d never heard of any such
“benefits” from anyone who had ever taken an LIC policy. The first was his extreme
insistence on haste. What was the tearing hurry? How come, if Saturday was the
“last day”, did he have to wait till then to call me, and then till 1230? Incidentally, the LIC working hours on Saturday are
from 1030 to 1230, so since he called just after that I shouldn’t have been
able to contact them to verify the situation. Also, it seemed to me that the
rush was meant to prevent my taking the time to think.
And the second thing? Well, that private insurance companies are closed on
Saturday.
As soon as he had terminated the
conversation I walked over to the LIC office, which is only a short distance
from my clinic. As I anticipated, the staff was still there, and I managed to
speak to one of them. He told me what I already knew, that there was no such
“benefit” due me. Just to check, I looked up the Future Generali India LIC head
office phone number online and called them. The only person I got was a
security guard who informed me, sure enough, that the place was closed on
Saturday. He did, though, give me the FGILIC customer service helpline number,
and I called them. What they told me was that their office never contacted
non-customers in any manner and that this was a scam.
Meanwhile, the scammers kept calling me at
roughly five minute intervals from 130 pm onwards, probably desperate to prod
me into sending the cheque. I didn’t take any of the calls, and they stopped
abruptly after 2 pm. Incidentally, these calls were allegedly coming from Pune,
but my caller ID identified it as a Delhi number.
The whole experience was both fairly
instructive as well as entertaining, and it gave a good window into the modus operandi of these criminals. It’s
certain that they are either employees of FGILIC or have someone on the inside,
who will cash the cheque for them. They also, without a doubt, haven’t tried
this only on me; and I’ll bet that they get busy every weekend, when people are
mostly at home and have time to talk to them, but not enough time to think, and
no way to check up.
I’ve sent a letter describing these events
in a more abbreviated version to the local paper, and in a much more formal
version (with the purported names and phone numbers of the scammers) to the LIC
here. Let’s see if they take any action.
I can imagine the scammers’ pleased
anticipation when they’d imagined they’d got me in the bag, and their baffled
fury when I stopped taking their calls. Well, at least they wasted time on me
(not to mention phone bills) they could have used to successfully scam somebody
else.
Like scambaiting, the great cyber sport
where one keeps Nigerian princes and deceased Sierra Leonean businessmen’s
daughters busy with outrageously funny email exchanges, that’s a victory.
Caveat insurer.


